customer experience index survey

South Korea plans to introduce a get-tough e-commerce policy on Chinese platforms such as AliExpress, Temu and Shein amid increasing complaints abou...

South Korea’s LG Uplus Corp. announced on Tuesday that it will introduce the smart customer support solution artificial intelligence (AI) Call...

Michael ByungJu Kim, co-founder and partner of Northeast Asia-focused private equity firm MBK Partners Ltd., has been chosen as the most influential...

Kia Corp., a South Korean carmaker under Hyundai Motor Group, has drastically reorganized its global after-sales service operations to offer more sy...

Hyundai Motor Co., South Korea’s top automaker, said on Thursday it introduced a trade-in program in the country for electric vehicles to boos...

South Korea’s National Pension Service (NPS), the world’s third-largest pension fund, is expected to invest up to 11 trillion won ($8.2 ...

South Korean brokerage house Mirae Asset Securities Co. said on Tuesday that the number of its retail customer accounts in India, one of the world&r...

South Korea’s economics scholars oppose government-led countermeasures, including compensation packages, to handle mounting retail investor lo...

LG Electronics Inc. announced on Monday that it opened its "Life's Good" brand experience space in Singapore. Located in the upscale Millenia Walk m...

LG Electronics Inc., transitioning into a smart life solution platform company from a simple white goods manufacturer, will enhance its customer-cen...

Modern House, the top home decoration brand in South Korea, sticks to a unique rule for its store operations: one-third of the products on the shelv...

Samsung Electronics Co. is ramping up its recruitment of experienced professionals across its Device eXperience (DX) and Device Solution (DS) divisi...

Lotte Rental Co., South Korea's largest car rental firm, has signed a strategic memorandum of understanding (MOU) with the domestic financial comp...

South Korea’s top steelmaker POSCO Holdings Inc. and its domestic peers are poised to raise product prices further to cut losses amid surging ...

Lexus ranked tops in a customer satisfaction survey of imported-car drivers in South Korea, which also found positive responses to the online purcha...

Samsung Group’s fashion unit posted record profit and revenue for the second straight year in 2023. The fashion division, which logged deficit...

South Korea's Hyundai Department Store Group announced on Thursday that it launched H Point Global, a dedicated membership service for foreign cus...

Nike Inc., the leading global sportswear brand, has launched an advertising campaign in South Korea on the generative artificial intelligence (AI) a...

Samsung Electronics Co. announced on Tuesday that it opened a flagship premium experience store Samsung BKC in Mumbai, India. Samsung BKC, spread ac...

Hyundai Motor Co. announced on Monday that it will launch a new game "Hyundai Future Adventure" on the popular metaverse platform Roblox, where user...

In a significant achievement for South Korea, Cho Sung-hwan, an advisor to Hyundai Mobis, has been elected as the first Korean president of the Inte...

LAS VEGAS – South Korea’s second-largest automaker Kia Corp. has forged a partnership with Uber Technologies Inc. to jointly develop cus...

Kia Corp., the No. 2 automaker in South Korea, is set to launch its first mid-sized purpose-built vehicle model (PBV) in 2025 and start a customized...

South Korea’s travel agencies enjoyed strong demand for overseas trips, adding to hopes that their earnings are likely to improve further this...

Startups that specialize in digital healthcare, robots and artificial intelligence chips are among South Korea-based venture capital firms’ to...

South Korea's system securities provider S-1 Corp. has forecasted a significant rise in the demand for AI-powered security solutions this year, pr...

LG Display Co., the world’s leading organic light-emitting diode (OLED) panel maker, will unveil its next-generation automotive display produc...

South Korea’s two chip giants Samsung Electronics Co. and SK Hynix Inc. are expected to further deepen ties with rivals and customers from aro...

LG Electronics Inc. announced on Friday the unveiling of a customer experience space called "Another Saigon" in Ho Chi Minh City, Vietnam, where the...

South Korea’s HS Ad Inc. announced on Thursday that it will collaborate with the domestic e-commerce giant Coupang for data-based digital mark...